TECHNICAL SUPPORT SPECIALIST JOB DESCRIPTION:
We are looking for an experienced Technical Support Specialist to join our company and work with our executives to provide exemplary Technical Support services to our workforce. The Technical Support Specialist, or an IT Support Specialist, is responsible for assisting customers with technical issues or questions relating to computer hardware or software devices. Their duties include taking phone calls from customers or communicating with them through messaging platforms, helping customers diagnose technical issues over the phone and speaking with them about installing hardware or software on their computers.
TECHNICAL SUPPORT SPECIALIST KEY RESPONSIBILITIES:
The Technical Support Specialist’s role in our firm is crucial to its operation. They ensure that all technical aspects are functioning optimally.
• Handling customer technical support cases through phone and email submission.
• Updating the company website with tech tips and brief documents.
• Evaluating system potential through assessing compatibility of new programs with existing programs.
• Improving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations.
• Maintaining system functionality by testing computer components.
• Achieving computer stem objectives through collecting relevant data, identifying and evaluating options and suggesting a course of action.
• Maintain client confidence by keeping their information confidential.
• Preparing reference material for users by drafting operation instructions.
TECHNICAL SUPPORT SPECIALIST SKILLS AND QUALIFICATIONS
• Network design and implementation.
• Exceptional vendor relationships.
• Outstanding knowledge of software maintenance.
• Excellent problem solving and analytical skills.
• Load balancing and scalability.
• Database performance modification.
• Process improvement.
• Software performance modification.
• Technical Support Specialist.
