OUR SOLUTIONS
We are the people and technology behind the world’s biggest brands. We deliver innovative, value-driven customer service solutions across our global contact centers.
CHAT
Chat is a core CX channel, allowing your customers to interact at their own convenience. Our chat teams are trained to address concerns, save the sale, and drive loyalty, which results in increased AOV, reduced Cost per Contact, and higher overall CSAT.
VOICE
We provide high-touch, on-brand inbound and outbound sales and support voice capabilities. This includes extensive experience with cutting edge IVR technology, automatic call distribution & routing, and call queueing, all while maintaining brand voice and alignment.
SOCIAL
Our social solution includes community monitoring, moderation, engagement, social care, risk management and insights. We provide technology recommendations, support marketing campaigns, and develop training and certification programs.
MOBILE/SMS
SMS customer service allows you to have text-enable toll-free and business numbers, providing a more convenient and personal interaction for customers on the go.
SELF-SERVE
An efficient self-service solution can increase personalization and deflect call volume. Whether we’re starting from scratch or enhancing the user experience, we can build an IVR that dreams are made of.
A responsive email program is key to a successful multichannel customer service solution. By leveraging customer data, our email specialists provide customers with the answers they need, resolving issues as quickly as possible.