Office time

Opening Hour 24/7

Email

info@grestechi.com

Creating a better BPO Service

We’ve been helping cutomer globally.

We manage the entire business process outsourcing and also ensure the convenience and ease of hiring an offshore workforce.

FULFILMENT OFFICE FACILITY FEATURES

PHILIPPINES

  • 24/7 security on office premises
  • Security card required for all employees
  • CCTV IP security cameras throughout office (records on DVR)
  • 130% backup power in case of power outage
  • State-of-the-art infrastructure
  • High-end servers with mission-critical grade UPS and 100% redundancy
  • 6Mbps DSL line with Cisco router and switch
  • Biometric (fingerprint) security access
  • PEZA-accredited building
  • 10Mbps E1 (dedicated) internet line
  • Network is firewalled, with web filters and automatic fail-over
  • Wireless internet connectivity

COMPANY VALUES

Find out what makes us unique and the best choice for your business.

Superior Customer Service

Our customers are always right

Strong focus on privacy, security and confidentiality

Always demonstrate patience when dealing with customers

Business tasks are not considered complete until our customers are 100% satisfied

Integrity

Honesty

Open communication

Teamwork makes the dream work

Maintain SLA timelines

Exceed client expectations

Loyalty

Strive for excellence

OUR EMPLOYEES

We screen, test, and recruit highly skilled and educated employees in the Philippines who are fluent in English and have a strong business administration background.  Your company will be provided with a reliable and dedicated workforce that will work exclusively for your organization.

We understand that the success of our company relies on the performance of our employees. Our employees are the lifeblood of our organization.  Therefore, we place great importance on ensuring that our employees are happy and motivated.

Our employees are provided with an above average salary, comprehensive benefits, a professional and fun office environment, awards, incentives, recognition programs, career growth opportunities, team building events, employee birthday celebrations, coaching and mentoring programs, employee retention programs, training and development courses.

OUR EMPLOYEES STANDARDS

  • College or university graduate
  • Excellent Fluency in English
  • Proficiency in Microsoft Office applications (Advanced Word and PowerPoint, Excel)
  • Hard-working
  • Highly skilled and experienced
  • Intelligent
  • Results driven
  • Efficient
  • Reliable
  • Excellent written skills
  • High professionalism
  • High confidentiality standards and able to exercise good judgment
  • Proactivity and forward thinking
  • Ability to multi-task
  • Ability to be flexible and adaptable

WHY THE PHILIPPINES?

The Philippines has had tremendous success in the business process outsourcing industry, recently surpassing India to become the dominant country in the BPO industry.

 

The BPO industry is about a decade old, which has had a profound impact on many aspects of the Philippines. Its growth has created wealth and employment.

Since the turn of the millennium, an industry which barely existed now boasts half a million direct employees, in addition to countless numbers of indirect jobs. This has attracted many employees to the industry because of its high paying salaries, usually 3-5 times more than the minimum wage bracket. Call centre employees are often getting paid more than nurses or teachers in the Philippines. The BPO industry is on track to reach a value of $25 billion in 2016.

 

The Philippines has become the call centre capital of the world because of its young, educated, and highly skilled workers who speak “American–style” English. The Philippines has the third largest English speaking population in the world. English is the language of the education system, businesses, commerce, and the government.

 

Fortune 500 companies like Dell, IBM, Capital One, TELUS International, AIG, AT & T, HSBC and many others have outsourced and trusted the Philippines with their business process. Many fortune 500 companies have setup offices in Manila to offer customer service or back office services to support their operations in first world countries. They have chosen the Philippines because of the highly-skilled, English speaking, and low-cost labour force. Manila has shifted a large amount of resources and its education system to supply this ever-growing demand of global outsourcing.

 

Until recently, BPO services were only available to large companies that were equipped with the capital and resources to setup call centres overseas.  Online technology such as cloud services, online accounting systems, webmail, remote access, and voice over IP phone systems are opening up this outsourcing model to small and medium-sized businesses. GRESTECHI INC. was created to bridge the gap, in order to offer small to medium-sized businesses with the same outsourcing model that only large corporations have benefited from throughout previous years.

Let’s Work Together

THE BENEFITS OF OUTSOURCING TO THE PHILIPPINES

  • The cost of labor in the Philippines is significantly lower compared to countries like Canada, the United States, the United Kingdom, and Australia.
  • Employment in the BPO industry is in high demand in the Philippines.
  • The majority of Filipinos are extremely fluent in English, which allows them to handle all types of calls effectively and accurately.
  • Filipinos take pride in their work and are very loyal to their employers. They have been known to be one of the most dedicated and hardworking people in the world.
  • Call centres in the Philippines have some of the highest paid employees in the country. Employees in the Philippines have chosen this career path because of its fast level of advancement and its above average salaries.
  • The Philippines has the right combination of cultural, educational, and economic factors, which make the country the perfect location for outsourcing.
  • The majority of Filipinos are well educated, often holding college and university degrees.
  • Call centre agents in the Philippines value customer service, patience, and work ethic.

SOCIAL RESPONSIBILITY

At GRESTECHI INC. we are committed to making a difference and bringing about a positive change in our communities, while contributing to the overall economic development in Canada, the Philippines and across the globe. Our mission is to improve the quality of life of our workforce and their families, as well as the communities in which they live. Through donations, charity work, scholarships, and financial contributions, GRESTECHI INC. is dedicated to giving back to those who are less fortunate and who lack the resources they need to maintain a better quality of life. In order to achieve our goal, GRESTECHI INC. strongly relies on the continued monthly support and contributions of our customers. Our clients have partnered with us to help the less fortunate in our communities to look forward to a better future.

Please view our gallery to see the lives that GRESTECHI INC. has touched with the help of our clients.

BUSINESS LICENCES

GRESTECHI INC. is licensed and registered to conduct business operations in both Canada, the Philippines, Liberia, Cote D’Ivoire and Nigeria. Attached are our business licenses, permits, and business requirements obtained to conduct business in the above mentioned countries.

Frequently Asked Questions (FAQ)

Global Repro System Technologies International Inc. is a Liberian owned and operated business process outsourcing company, which is incorporated in both the Philippines and Liberia. With its head office centrally located in Toronto, Canada. GRESTECHI Inc. provides its customers with a highly skilled, cost-effective, offshore workforce to help facilitate back office administrative support for North American businesses. Its fulfilment operations office is located on 17th Floor, 26th Street, High Street Corporate Plaza Tower - 2, BGC, Taguig City, Metro Manila, 1634 Philippines Whether you are a small business in need of an employee or a large corporation in need of an entire department, we can help facilitate your business outsourcing requirements.

A virtual employee works remotely for your company from our office facility in the Philippines. They complete back office administrative tasks for companies in North America. Any task that is repeatedly done and does not require someone’s physical presence can be outsourced. The same work is completed at a fraction of the cost.

Our head office is located in Toronto, Canada and our fulfilment offices are located in Metro Manila, Philippines, Monrovia, Liberia, Abidjan Cote D'Ivoire & Lagos, Nigeria.

Yes, GRESTECHI Inc. is a Liberian owned and operated business process outsourcing company, which is incorporated in both Liberia and the Philippines. Our company is led by our Filipinos Management Team. We pay taxes and comply with all federal and local laws and requirements in both countries.

The work is completed by your virtual employee at our state of the art office in Metro Manila, Philippines. Metro Manila is known as the business district in the Philippines.

The cost of a virtual employee in the administration industry is $7.90 per hour. The hourly rate includes on-site management, labour, the office facility, computer equipment, payroll, HR duties, and all taxes and employee benefits. Companies can also hire a virtual employee based on a specific skill set. The cost will vary depending on the required skill set and experience.

Yes, we provide all our employees with the mandatory benefits that are required in the Philippines (13th Month Pay, Service Incentive Leave, SSS, ECC, Phil Health, HDMF – Pag-Ibig)

You can easily communicate with your virtual employee. Easily accessible communication tools include voice calls, video calls, online meetings, chat messaging, text messaging, screen sharing, data storage sharing, email, and fax.

You can hire as many employees that you may need. Depending on your business requirement, you can hire one virtual employee or outsource an entire department

Your virtual employee will work during your preferred time zone.

Your virtual employee is monitored by our Management and Executive Team. We also have CCTV cameras throughout our office premises to ensure professional conduct at all times. You also have direct communication with your virtual employee throughout the day. Tasks and deadlines are also set by you, which give you the ability to track their progress. Your virtual employee is also required to complete a daily production tracker report and must also complete our daily attendance process requirements.

HOW DO I CONFIRM MY EMPLOYEE’S ATTENDANCE? Your virtual employee is required to complete our mandatory attendance requirements so you can monitor your virtual employee’s attendance daily. Daily Attendance Routine: 1. Email Sign In: Your virtual employees will email you when they arrive at the office to start their shift. 2. Start-of-Shift Skype Meeting: Conduct a video Skype meeting to visually confirm your virtual employees’ attendance at the office. 3. Break/Lunch Emails: Your virtual employees will notify you when they go on break or on lunch via email. 4. Daily Production Tracker Report: Your virtual employees will complete a daily production tracker report of tasks that were completed. 5. End-of-shift daily Skype Meeting: Conduct a video Skype meeting to visually confirm that your virtual employees have completed their shifts at the designated time. 6. Email Sign Out: Your virtual employees will inform you via email at the end of their shift.

Yes. We stand by our work and employees. If at any point you are unhappy with the performance of your virtual employee, we will replace them with a suitable candidate. We also provide ongoing productivity reporting and complete quarterly feedback surveys to ensure you are satisfied with their performance.

Yes, just let us know the specific skill set that you require. We will recruit candidates based on your specific requirements. The cost of a specialized skill set virtual employee will depend on the industry.

It takes approximately 3-4 weeks to recruit, hire, and launch your virtual employee.

Entrepreneurs and businesses of all sizes can benefit from outsourcing. Traditionally, only fortune 500 companies had the luxury of benefiting from business process outsourcing. Task Network Inc. has made this service available to entrepreneurs and to small and medium sized businesses. You too can drastically reduce your labor costs and streamline your operations by leveraging the benefits of outsourcing.

Outsourcing will help your company save time and money. It will also help your company become more efficient, productive, and profitable by reducing your payroll, operations costs, and associated expenses. Additional Benefits – Skilled Offshore Workforce – Security, Privacy & Confidentiality – Scalable & Flexible – Satisfaction Guaranteed – Superior Technology

GRESTECHI Inc. is different from other BPO companies because we are Liberian owned and operated. GRESTECHI Inc. is led and managed by our Filipinos Management and Executive Team both in Canada and in the Philippines. We pay taxes and comply with all federal and local laws and requirements in both countries.

We do not have any long term contracts. Contracts are structured on a month-to-month basis.
We are here to answer your questions 24/7

Need for it solution services

Contact Us

Address

26th High Street Corporate plaza Tower II, BGC, Taguig city Metro Manila, Republic of the Philippines

Contact us


© 2022 . All Rights Reserved